Town of New Windsor Cellular Service Survey

The following message is from Town Supervisor Stephen A. Bedetti regarding cellular service concerns in the Town of New Windsor:

Over the past several months, I have received numerous complaints from residents regarding poor cellular phone service throughout the Town of New Windsor. I have also personally experienced many of these same issues while traveling throughout our community, including dropped calls, areas with little or no signal, delayed text messages, and unreliable data service. It is clear that this is not an isolated problem, but one affecting many residents across our Town.

I am currently preparing a formal request to Verizon to address these issues, and I would like to include as much real-world information as possible from our residents.

If you have experienced problems with your cellular service in the Town of New Windsor, I ask that you please take a few moments to complete the survey using the link below.

The survey will ask for:

• Your cellular carrier (Verizon, AT&T, T-Mobile, etc.)

• The specific location where you experience issues.

• The type of problem (dropped calls, no service, poor reception, slow data, delayed text messages, etc.).

• Whether the issue is ongoing or occurs only at certain times of the day.

If you experience service issues at more than one location, please complete a separate survey for each location. Submitting one response per location will help us accurately identify and map coverage gaps throughout the Town.

Examples of the information we're looking for:

• Verizon – Union Avenue near Route 94 – frequent dropped calls.

• AT&T – Little Britain Road near the airport – little to no service.

• T-Mobile – Temple Hill Road – very slow data speeds.

Your feedback will help identify problem areas throughout our community and will be included as part of our efforts to work with Verizon and other wireless providers to improve cellular coverage and reliability in the Town of New Windsor.

Survey Link: https://forms.gle/UQ96H7p4zosKvurKA

Thank you in advance for taking a few moments to share your experience. Your input will help us advocate for better service for everyone.